Have a question about your account, a payment, a game, or anything else about Play Rupees Game? You are in the right place. This page explains how to reach us and what to include in your message to get the fastest possible response.
How to Reach Us
We currently offer support through the following channels:
In-App Support
The fastest way to get help is through the support section inside the app. Open the app, go to Settings or Help, and submit your message directly. Our team monitors in-app messages throughout the day.
Email Support
You can also reach us by email. Write to us at the support email address listed in the app. Include your registered mobile number, a description of your issue, and any relevant screenshots or transaction references.
What to Include in Your Message
A complete message gets a faster response. Please include:
- Your registered mobile number
- A clear description of the problem or question
- The date and time when the issue occurred (if relevant)
- A screenshot or transaction reference number (for payment issues)
Contact Form
Common Issues and Quick Answers
Before reaching out, check if your question is already answered below.
| Issue | Quick Answer |
| OTP not received | Check mobile signal, wait 60 seconds, request again |
| Deposit not showing | Wait 30 minutes, then contact support with receipt |
| Withdrawal delayed | Check payment details are correct, then contact support |
| Forgot password | Use the OTP-based reset on the login screen |
| Bonus not received | Check bonus terms and eligibility, then contact support |
| Account locked | Contact support with your registered number |
| Referral commission missing | Allow 24 hours, then check the referral section |
Response Times
We aim to respond to all support messages within 24 hours. During busy periods, it may take a little longer. We appreciate your patience and will do our best to resolve your issue as quickly as possible.
A Friendly Reminder
Our support team is here to help, but we can only assist with genuine account and platform issues. Please be respectful in your messages. Abusive or threatening communication will not be tolerated.